BUYER BEWARE!! – from a "former" LIFELONG Hyundai fan, and owner of MANY Sonata's!! If you value customer service, communication, or accountability, stay far away from Murdock Hyundai in Lindon. Our experience with their service department has been a complete disaster. After our 2016 Hyundai Sonata (with 94,000 miles) broke down during a road trip, we paid out of pocket to have it towed to this dealership on November 2, 2024. We were already in the middle of dealing with Hyundai Consumer Affairs regarding known engine issues — oil burning, no visible leaks, and knocking. We were informed of these widely known issues from our personal mechanic, after spending over $400 with him to replace spark plugs and other related items, just a few months prior. Following the service, he informed that this is a “known issue” with Hyundai; misfiring as a result of gummed up spark plugs due to the excessive oil consumption. This is a WIDELY documented and KNOWN defect in this engine type, yet Hyundai and Murdock both refused to take ownership. A couple of days after dropping off the Sonata, Keir from the service team reached out to inform us they would run a diagnostic, at which we let him know our standing appointment was to get the rod bearing test, since the vehicle was burning through oil with no sign of an obvious leak (again, something we had been going the rounds with Hyundai Consumer Affairs – a known issue with the type of engine in our Sonata). Keir confirmed the test would be covered under the extended warranty and also acknowledged the engine didn’t sound great when he drove it. We were informed later that day that they attempted the BCT, but were getting an error as one of the cylinders would not pressurize and causing a misfire. We specifically asked for the rod bearing test under warranty. Murdock said they'd do it, but then claimed they couldn’t complete it due to a misfiring cylinder. Their suggestion? Start running more diagnostics at $180/hour. Finally, after a leak-down test, they confirmed that Cylinder 2 was completely dead, and the engine needed replacement. They admitted the engine was failing — yet still refused to help. No warranty coverage from Hyundai, no goodwill assistance from Murdock or Hyundai, and NO FOLLOW-UP for over a month, from Hyundai Corporate or Murdock. This after promises of follow up from Jacob at Murdock. After several weeks and no word from Jacob or Keir or anyone for that matter at Murdock Hyundai of Lindon, we took the initiative and reached out to the service desk. The attending receptionist said she sent an urgent notification out to service managers to contact us for follow-up as nobody was available at the moment. Finally after another several weeks, and after no word from Murdock Hyundai, we called the service department again. We were asked to put together a bullet point of timeline along with personal service records, which we provided several days later. We had to repeatedly chase them — calling, emailing, texting, and even after submitting a full timeline of events with maintenance records at their request, nothing but silence. The final insult came when they threatened some time later to impound the vehicle as an abandoned vehicle and charge us storage/abandonment fees — after ignoring us for over two months. To recap: 1. Zero follow-up from staff after promising to look into our case 2. Refusal to assist in any way with a well known Hyundai engine defect (offered to replace engine for $10k) 3. Pushed costly diagnostics instead of solutions 4. Ignored communication, then threatened impoundment 5. No accountability or ownership from Murdock Hyundai service department or Hyundai Corporate/Consumer Affairs We are deeply disappointed in both Hyundai corporate and Murdock Hyundai of Lindon. They were quick to collect fees but failed to deliver anything close to responsible service. We will NEVER do business with Murdock or Hyundai again — and will be warning others to steer clear!

The lifetime oil changes is a con, it’s designed to get your car in so they can sell you other expansive services, if you don’t bite then they make it difficult to get the oil change you paid for. I’m leaving on a trip needing my oil changed I find that they are 10 days out for appointments, being that this is not in line with the service I purchased which was walk in service any time no appointments needed, I requested a call from a manager that was four days ago and I’m still waiting. I’ve purchased three Hyundai vehicles and everyone has been a problem from throwing on parts and not fixing the problem only to take back and another barrage of parts total $1000 and two trips to Murdock to restore my cruise control, then there was the hybrid left me stranded many times finally failed in Colorado had it towed to Colorado Spring and found a dealership that could actually fix the car. Then there is the Santa Fe numerous complaints cruise control won’t maintain speed, answer that the way it’s designed to work never has been fixed. Then there was the theft of my inscribed zipo lighter from the Vietnam War after many conversation and the usual run around it mysteriously appeared in there shop, Got my property back but no real apology and never got to meet the xxxxxxx that took it. So looking into the future I don’t see any more vehicles being purchased from any Murdock dealerships.

My experience buying a new Santa Fe here started great (JJ the sales rep was awesome), but the post-sale service was incredibly frustrating and disappointing. Issues identified immediately at purchase (non-functional rear seat heaters) took nearly four months and four separate service visits to resolve, as well as a bunch of time on my own with Hyundai support. Appointments consistently took much longer than promised, despite initial assurances of half-day service. Communication was very very poor; I frequently had to chase staff for updates after promised calls/texts were missed. During the process, they ordered 2 parts to fix the left and none to fix the right seat heaters, delaying the fix further. Worse, the service advisor initially tried to suggest we were responsible for their delays and inability to meet timelines. It took escalating to everyone in upper management to get focused attention, including arranging a loaner car for the final repair attempt for the seat heaters. Even then, the dealership couldn't fix the Bluelink system after multiple tries over several weeks. I ended up fixing it myself after contacting Hyundai Bluelink support directly and following up with them multiple times for 3 weeks. The entire process involved significant inconvenience: multiple 1.5-hour round trips (45 mins each way), unexpected delays, constant follow-up, and immense frustration. While management eventually apologized and the initial issues were finally fixed, the repeated failures, poor communication, damage to my vehicle, and wasted time have completely eroded my trust in this service department. Despite purchasing the vehicle here and being offered perks like free oil changes, I will not be returning for any future service.

We purchased a new Tuscan one month ago. There was a faulty rear sensor that we didn’t notice until we drove it for a few days. We took it in to be fixed and now, two weeks later they are “still waiting for a part.” It’s been in the shop for half the time we have owned it. It has been difficult to even get responses. When they do respond, answers are vague. They gave us a loaner to use but only offered after we requested it. Then they have switched it out three different times. We paid a lot of $ for a new car. I know sometimes things happen and we have been patient but I am to the point where I think they should replace the car with a new, fully functional one. Our first payment is due soon and we don’t even have possession Of the car! With that said, our sales experience with Shane was good. But now that they have our money, do they care about customer satisfaction at all? I’m beginning to wonder.

Wonderful experience. Willie is one of the nicest people you’d ever want to work with. He let us come back 3-4 time before we actually bought. And he worked for us to make the deal. Enjoyed the experiance. Thank you.

Dave was easy going and relaxed. I did not feel any pressure from him.

We worked with Dave Starkey. He was informative, kind, patient and helped us find the perfect car for our family. We absolutely love our new Palisade. Every person we interacted with at Murdock Hyundai of Lindon was kind, patient and professional. Purchasing a new car has been a dreaded experience in the past; however, our experience at Murdock was comfortable and pleasant. It will be our first consideration when purchasing cars in the future.

Dave was very easy to work with. He listened to what I was looking for and did not try to push me into anything I didn't want. I love my new Venue.

The first Hyundai I owned was a 2021 Sonata Hybrid Limited and I was very impressed with the car. If you’re looking for a brand to compete with Toyota and Honda, I would highly recommend Hyundai. Their build quality and reliability has improved significantly over the years and their styling has become much more modern and attractive. They also have plenty of technology and advanced driver assistance systems for the price. The consistent 50+ MPGs was a welcome surprise too! Although I didn’t buy my Sonata from this dealership, I did have to bring it in for some warranty work and they were very prompt and thorough during the whole process. The staff at this dealership is phenomenal and they truly try to take care of you. While my car was getting fixed, they gave me an Ioniq 5 as a loaner and I loved that car. The Ioniq is the closest thing you can get to a Tesla (I currently own a 2022 Model 3 Long AWD). I much prefer their styling over a Tesla but they just need to bring their prices down a bit and improve some of their thermal management to increase range and efficiency. If you’re looking for a friendly upscale dealership to buy a beautiful, reliable, modern car, I would highly suggest you check out Murdock Hyundai of London!

Willie was an awesome sales rep. He took good care of me helped me see all of the options. He was straight to the point and was honest about everything. I appreciate how he took care of me and the deal he gave me. Willie deserves to be awarded for his honest work and the character he has to make me and my whole family laugh and enjoy the process. Murdock did and awesome job and making the process simple and easy.

We love our Sonata!!

I went in recently to buy a car from Jason Stites. He was amazing and very knowledgeable. I didn’t feel any pressure and I didn’t feel like he was trying to push me into buying anything. In fact, I am writing this review because I ended up not buying a car this time around. It just wasn’t the right time. If you’re looking for a sales staff to purchase a car from, I would highly recommend this group. Please ask for Jason if you want somebody that is going to listen and get you in the right car.